Privacy Policy

PRIVACY POLICY

Our values are incorporated in everything we do, this also apply to how we will treat your personal data; with respect, following our origin.

The Privacy Policy and the  Terms & Conditions explains the privacy policy and what personal information we will collect, how we will collect it, why we will collect it, how we will use it, how long we keep it, who we share it with and how we treat and protect your personal data.

We follow the GDPR – General Data Protection Regulation, and any subsequent data protection regulations or legislations. We will only use information where the law allows us to. The data controller is Nordic Light Sweden AB.

NORDIC LIGHT

Nordic Light website is owned and operated by Nordic Light Sweden AB, with registration number 559210-9390 and address: Box 202, 452 24 Strømstad, Sweden.

You are welcome to contact us at any time by mail: support@nordiclightvape.com, on our chat function on the website, or by phone: +46 916 70 777 in opening hours: Monday to Friday: 10:00 to 15:00.

Personal information is any information you give us, that tells us something about you. You may provide us with this information when you use our website or any subsidiary websites, register, fill in a form, order, subscribe, contact us, participate in survey, vote or participate in a competition or share our website.

It is important for both you and us that all personal information is current and accurate. Please make sure that you update your personal information when necessary.

THE WHY

We collect information about you, in order to provide you with the best service possible. We collect information allowing us to get in touch with you, carry out your orders and payment and deliver to the right address. Further we use this information in order to handle any questions and complaints you may have, as well as to comply with our values, service and obligations.

Rest assure that we will handle your personal information with respect.

THE WHAT

Every time you visit our website or contact us, we may collect personal information automatically or manually. This includes:

Personal information
For you to register and for us to accept your account, you will provide us with your personal information, such as your full name, gender, date of birth, title, address, e-mail address, username or other identifier information. It is your responsibility to provide us with accurate information.

Profile information
Includes your Personal information that you register in your Nordic Light account, as well as feedback, survey and contest engagement with us. We collect these data to better understand your preferences.

Contact information 
In order to deliver our products at the right address, to the right time, and to be able to contact you if we are in any way delayed or unable to deliver, we will collect delivery address,phone number, and billing address.

Financial information
When you order a product from us, you will register your payment information, such as bank account and payment details, that you submit to our secure payment provider.

Transaction information
We collect the transaction data from your purchases from our website, including payment details to and from you as well as product details.

Technical information
We collect technical information including IP (Internet Protocol) address you use to connect your device to the internet, browser information, including browser type, version, plug-ins, operating system and platform and login information, in order to confirm your identity and country.

Interactive behaviour
Detailed information from your visit we collect to perform a better service to you, including your search, which pages and products you have viewed, visited or searched for, page response time, downloads and/ or errors, length of visit on each page, page interaction information, including movement of mouse, scrolling and clicks.

Communication Data 
Is data about your communication to and from us that we collect in order to learn your preferences about our product and services, so we can be better in our communication with you.

Usage information 
We collect information you generate when using Nordic Light website and services, including cookies. Through our Analytics provider software we find ways to get better, based on your usage information.

3. party information
As mentioned above we use Analytics software from 3. Party providers. We use this information, together with feedback from your reviews and information from social media providers, if you register at our site, through a social media accounts, to improve our service to you. 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Aggregated information
The aggregated information we collect is not personal, but anonymous and is used for statistical and strategical purposes.

 

THE COOKIES

Cookies information
Information from cookies, such as website and app technical and usage data is collected from your internet device using cookies and similar technologies.

For more information, please see our Cookie Policy  here. 

 

THE AGE

Age verification
To use our website and services, you must be 18 year of age, or more. The EU TPD has decided that e-cigarettes shall be legalized in all countries in the union, and that the age limit is at least 18 years of age. Further each nation within the union, has their own regulation within the EU TPD framework. Therefore the age limit will differ in different nations. It is your responsibility to provide us with accurate information on your personal data.

To use Nordic Light website and our services you must be at least 18 years of age. You will be asked to verify your age before you enter our website. Further when you order and pay for a product, you will provide us with payment details, making it possible for us to authenticate your age.

Since the website is not intended for persons under 18 year of age, we do not collect information of persons under legal age or children.

 

THE HOW

How we use your personal information and for which purposes.

Becoming a Nordic Light member
To become a member you provide us with personal information that we use so we can create your Nordic Light Account and verify your age. This information will also be used in the future with our Lightening app, and to connect the app with our future Bluetooth device.

Receiving your Nordic Light
When we deliver your Nordic Light products and services to you, we use your personal information; to provide you with information on the products that you have ordered, to manage payment including any fees, taxes and charges and to deliver the product safely to you.

When you purchase your Nordic Light product in a store, we will receive the information you provide to the store.

Staying a Nordic Light member
To stay a Nordic Light member and to receive our product and services, we use your personal information to administer your account, and our relationship with you. Including, connecting with you, and notify you of any changes or updates in our Terms and Policies, using robotics and life chat functions and responding to your questions, queries and in any surveys you may participate in. This information will also be used in the future with our Lightening app, and to connect the app with our future Bluetooth device.

Surveys makes us better
In order to understand the market, our consumers and members better, we will from time to time invite you to participate in surveys. If you choose to participate we will use the information tol become an even better service to you.

Providing us with valuable feedback
We appreciate our consumers and members feedback, and the information you provide us with in such feedback or reviews on our sites or others will be saved and used to analyse consumer behaviour and your preferences, so we can improve our product and service.

Serving you on our best efforts
To be able to support you in the best way possible when you contact us, we save the information and contact details you provide us with. These may be used by our Support and Service department to be able to answer your queries by telephone, mail, or chat.

Providing you with information
If you have made an order, or are an exiting member, we will do our best to provide you with information on our product and services on our website, chat, by mail, post, SMS or telephone. This be information on similar products or any upgrades of product for your convenience. If you are reserved from such contact, we will not contact you with such information. You can reserve yourself from such contact by contacting us at: support@nordiclightvape.com

Personalisation
We use your personal information and your behaviour on our website to personalise your Nordic Light experience and to meet your preferences for your convenience.

Researching and analysing
We strive to get better every day. In order to do that we will use Aggregated data and all the data we collect from you, as; personal data, behaviour data, order and purchase history, any feedback and survey for research and analysing purposes.

Protecting and administrating our business
We protect our business in order to be the best choice for our members and consumers. All the information we collect, we use to protect and administer our business, products and services and all other aspects of our business. Including activities such as research and development, system maintenance, system security, hosting data, support, trouble-shooting, testing, reporting, data analysis

 

THE WHEN

Why we use your personal information and when:

  • When we require your consent and you give us permission (this goes for sensitive information, like health).

  • When we need to perform the contract that we are about to enter into or have entered into.

  • When we need to verify your age.

  • When we are obliged to comply with legal or regulatory authorities and circumstances.

  • When it is necessary for our legitimate interest (or those of third parties) and when your interests and/ or fundamental rights do not override such interests.

 

THE WHY NOT

If you choose not to share your personal information, or parts of it, as necessary for us to conduct our business and relationship with you, we will not be able to serve you. We need parts of your personal information to verify age, respond to quires, enter into a contract with you, receive orders and send you the products.

 

CONTACT DETAILS

If you have any questions, please contact us at: support@nordiclightvape.com

 

Thank you for choosing Nordic Light.